Return policy

Return and exchange of goods

• In the event that the product is of poor quality, the Buyer must inform www. сoffeeshopamsterdam.lt email store administration within 48 hours by e-mail: info@coffeeshopamsterdam.lt or by phone: +37067663614
• The goods are returned in the original packaging of the product and shipment together with the product documents. Before returning the goods, the buyer must contact the seller at the specified e-mail address. by mail info@coffeeshopamsterdam.lt

When returning goods to the buyer, it is necessary to comply with the following conditions:

1. the returned item must be in its original, neat packaging;
2. the product must be undamaged by the Buyer;
3. the product must be unused, without losing its appearance as a product (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
4. the returned product must be in the same configuration as the Buyer received it;
5. when returning the product, it is necessary to present the document of its purchase.

• The seller downloads the defective product at his own expense and replaces it with a product of suitable quality or returns the money paid for the defective product to the Buyer.
• In the event that the Buyer wishes to receive a refund for returned goods of inappropriate quality, he must e-mail send a request for a refund by email to info@coffeeshopamsterdam.lt. In the request for a refund, the Buyer must specify: name, order number, name and quantity of the wrong product, and the reason for the return. The money to the Buyer is returned to the bank account from which the goods were paid for. The money is returned within 3 working days from the written (e-mail) request of the Buyer and the sending of the goods of inappropriate quality to the Seller.